The When, What, How and Why Project- Contacts



Emergency, Triple Zero- Telephone 000

The primary national emergency number in Australia.  The Emergency Call Service is overseen by the Australian Communications and Media Authority, and is intended only for use in life-threatening or time-critical emergencies.


Acropolis Funeral Services- We’re available 24 hours

Telephone- 9558 1770




The Department of Human Services- 132 468

The Department of Human Services assists Australians with social and health payments and services.  The department looks after all Centrelink, Medicare and Child Support areas across the country.  For more information, visit  There are many government contact telephone numbers, relating to Centrelink, Medicare and Child Support departments.  Contacting the right department, or departments you need, at the time of the passing of a loved one, may be confusing.  The following number 132468- contains recorded information, and prompts you, to say what department you require, and in what office and city you require assistance in.  The benefit of using the service- means you’ll be transferred to the operator that will assist you specifically, from the correct department.  Alternatively- call as at Acropolis Funeral Services, and we’ll be able to assist you further if need be.

Language barriers at times, can cause stress and frustration.  The Department of Human Services provides interpreters that speak multiple languages that will assist you as required.  Read, listen to, or watch information in your language about our payments and services.  More information and links to interpreters can be found at

CentrelinkFinancial Information Service132 300

 Centrelink- Bereavement Allowance- 132 300

For information regarding eligibility and assistance on Bereavement Allowances, paid directly to widowed people after the death of their partner. 


Department of Veteran’s Affairs- 1300 550 457

For information regarding eligibility and assistance on funeral payments or further payment of an existing allowance.


LifelineA national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Telephone- 13 11 14

Beyond BlueAn Australian independent non-profit organisation working to address issues associated with depression, suicide, anxiety disorders, and other related mental disorders. 

Telephone- 1300 224 636


MensLine Australia- Telephone 1300 789 978

Support for Australian men, anywhere, anytime


Hospitals- An extensive list of Hospitals follows below.    


The Coroner’s Court- Counsellors are available at The Coroner’s Court to assist families with information, support and counselling services.  The Forensic Counselling Unit may be contacted Monday to Friday, 8.00am – 4.30pm, Telephone 8584 7800. 


Cemeteries- An extensive list of Hospitals follows below.